Whiteboards as a Communication Tool in the Hospital Setting

Description

Three North (3N)
Project Leaders: Viktoriya Ladanova, RN, BSN, Wendy Isler, RN, BSN, and Janelle Brown, RN, BSN
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Whiteboards as a Communication Tool in the Hospital Setting

Press Ganey survey results for 3 North showed a need for improvement in the following areas: Speed of discharge, extent the patient felt ready to be discharged, staff includes you in decisions regarding treatment, and how well nurses kept you informed. Brainstorming sessions led the nurses to believe that a lack of visual prompt about daily goals and plan of care, minimal patient and family involvement in treatment planning and goal setting, and lack of knowledge of those involved in care were just some of the things impacting the Press Ganey scores. The resolution was to create an enhanced whiteboard for every patient room that included areas such as: preferred name, primary language, estimated discharge date/time, daily goals, team members included in care, and questions/concerns. The goal was to enhance communication between the patient, family, and healthcare team members.

Select References:
Sehgal, N. L., Green, A., Vidyarthi, A. R., Blegen, M. A., & Wachter, R. M. (2010). Patient whiteboards as a communication tool in the hospital setting: A survey of practices and recommendations. Journal of Hospital Medicare, 5, 235-39.
Singh, S., Fletcher, K. E., Pandl, G. J., Schapiro, M. M., Nattinger, A. B., Biblo, L. E., & Whittle, J. (2011). It’s the writing on the wall: Whiteboards improve inpatient satisfaction with provider communication. AmericanJournal of Medical Quality, 26(2), 127-131.

Copyright Notice
This content is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Works in this collection can not be downloaded, shared with others, changed or altered it in any way or used for commercial purposes. Any use of the content for commercial purposes, or any re-use or adaptation of it including the use of extracts or the production of translations, requires the written approval of H. Lee Moffitt Cancer Center & Research Institute, Inc. Copyright is retained in accordance with U. S. copyright laws.

Details

Title: Whiteboards as a Communication Tool in the Hospital Setting: Project Leaders: Viktoriya Ladanova RN, BSN; Wendy Isler RN, BSN and Janelle Brown RN, BSN
Creator: H. Lee Moffitt Cancer Center & Research Institute, Inc.
Subject
Description: Three North (3N) Project Leaders: Viktoriya Ladanova, RN, BSN, Wendy Isler, RN, BSN, and Janelle Brown, RN, BSN ________________________________________________ Whiteboards as a Communication Tool in the Hospital Setting Press Ganey survey results for 3 North showed a need for improvement in the following areas: Speed of discharge, extent the patient felt ready to be discharged, staff includes you in decisions regarding treatment, and how well nurses kept you informed. Brainstorming sessions led the nurses to believe that a lack of visual prompt about daily goals and plan of care, minimal patient and family involvement in treatment planning and goal setting, and lack of knowledge of those involved in care were just some of the things impacting the Press Ganey scores. The resolution was to create an enhanced whiteboard for every patient room that included areas such as: preferred name, primary language, estimated discharge date/time, daily goals, team members included in care, and questions/concerns. The goal was to enhance communication between the patient, family, and healthcare team members. Select References: Sehgal, N. L., Green, A., Vidyarthi, A. R., Blegen, M. A., & Wachter, R. M. (2010). Patient whiteboards as a communication tool in the hospital setting: A survey of practices and recommendations. Journal of Hospital Medicare, 5, 235-39. Singh, S., Fletcher, K. E., Pandl, G. J., Schapiro, M. M., Nattinger, A. B., Biblo, L. E., & Whittle, J. (2011). It’s the writing on the wall: Whiteboards improve inpatient satisfaction with provider communication. AmericanJournal of Medical Quality, 26(2), 127-131. Copyright Notice This content is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. Works in this collection can not be downloaded, shared with others, changed or altered it in any way or used for commercial purposes. Any use of the content for commercial purposes, or any re-use or adaptation of it including the use of extracts or the production of translations, requires the written approval of H. Lee Moffitt Cancer Center & Research Institute, Inc. Copyright is retained in accordance with U. S. copyright laws.
Publisher: H. Lee Moffitt Cancer Center & Research Institute, Inc.
Contributor
Date: 2012
Type: StillImage
Format: nonprojected graphic
Identifier: islandora:1427, local: P28. EBP PI Day 2012 - 3N poster
Source
Language: eng
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Coverage
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